Frequently Asked Questions

Connected IO modems are compatible with most LTE networks in the US and Canada. Contact sales to double-check that your carrier is supported.

Here is a table with some of the common LTE network frequencies.

*Main band for each carrier is marked in bold.

Connected IO modems attach to their host devices through USB serial ports. Setup is a simple as loading a device driver onto your host devices.

Both Linux and Windows drivers are available as easy-to-install software packages.

http://stage.connectedio.com/library

In order to activate a Connected IO device you need to contact your Carrier B2B sales representative.

If you are not currently working with a B2B sales representative please contact Connected IO at 669-221-6100 or via email at sales@connectedio.com.

Connected IO devices require external antennas to operate properly. For applications with low bandwidth requirements, in areas with solid 4G coverage, one antenna (primary) is sufficient. For all other applications, two antennas (primary and secondary) are required.

Operating temperature range for Connected IO Products is -25 to +60 degrees Celsius.

Connected IO wants you to love the devices and accessories that you buy from us. If you aren’t happy with something you bought, you can return an item within 15 calendar days after the day you received it. We’ll send a full refund (minus your original shipping & handling charges) within 14 business days after Connected IO receives the device.

Connected IO doesn’t do exchanges.

You can verify the firmware version of your router by going to the Status/Overview page in the web interface.

You can compare that to the latest version of Firmware on the Connected IO Website. If a newer version is available, download it, and then push it to your Connected IO device through the SYSTEM/FLASH FIRMWARE menu.

In the NETWORK/FIREWALL menu, setup your firewall parameters and rules.