Visit our Australian Shareholder and Corporate Site >>

Frequently Asked Questions

innerpage_banner

  • Kiosk and Vending Machines
  • OEM Design Applications 
  • Point of Sale (POS) Systems
  • Embedded Systems 
  • Smart Grid 
  • Connected Health 
  • Remote Video 
  • Remote Access 
  • Digital Signs

Connected IO offers custom design and integration services. Please contact Connected IO's sales team at (669) 221-6100, option 1 or via email at sales@connectedio.com.

Click on Support tab, and select Software option from the drop-down menu. Valid username and password combination is required to access the software.

Machine Connect devices require external antennas to operate properly. For applications with low bandwidth requirements, in areas with solid 4G coverage one antenna (primary) is sufficient. For all other applications, two antennas (primary and secondary) are required.

To connect Machine Connect to 4G network


AT%CMATT=1      // attach to the eNodeB and register on the network

AT%DPDNACT=1 // enable the data-plane


To disconnect Machine Connect from 4G network


AT%DPDNACT=0 // disable the data-plane

If AT%DPDNACT=1 command results in ERROR, it most likely indicates problems with SIM card activation. Please call your Verizon account manager to fix activation issues.

Machine Connect devices support IP pass-through mode by default. IP addresses are assigned to the host device rather than Machine Connect.

Dynamic IP (VZWINTERNET)

With dynamic IP addresses incoming connections into the host system behind Machine Connect are blocked.

Static IP (VZWSTATIC)

With static IP addresses inbound connections into the host system behind Machine Connect are allowed. Any application that requires remote access to the host device needs to use Static IP addresses.

M2M static SIM is EAAA.NP.GW2.VZWENTP

Machine Connect devices are certified for Verizon Private Network connectivity

The Machine Connect LT1001 can auto-connect to the Verizon network by simply executing this AT command from the Connection Manager Console.  


at%setacfg=ecm.PDN.PredefinedPDNMask,4

After entering this command, it is necessary to enter this AT command to save the settings in the device

ATZ

The function of auto-connect with work in all platforms including Linux.  



For LT1000 and LT1002 Use this command
at%setacfg=APNTable.Config.PredefinedPDNMask,4

ATZ


   1. Plug the LT1001 to the Rasberri PI board, (make sure to first power on the device to allow initialization of the device prior to Rasberri Connection.) It will show up as eth(x)

       $ifconfig -a


        2. Add the following lines in the file  etc/network/interfaces   Remember to replace (x) with your value.

          allow-hotplug eth(x) 

         iface eth3 inet dhcp

         Then, Reboot the device





                                   How to manually set APN for Verizon's Network For LT1000


Note: You must do this from a Windows PC or Laptop using Windows 7 or Above. Ask your Verizon Rep for your APN and Credentials


                                                         Download Required Software


  1. Visit www.connectedio.com and sign into your online account. If you do not have an account, signup on the website then log in.

  2. Click on “Support” tab and select “Software” from the drop down menu.

  3. Locate Windows Connection Manger Software under LT1000 Select the appropriate bit 64 or 32 operating system.

  4. Download the file to your Windows PC.

  5. Download Windows Device Drivers

  6. Open and Install Windows Device Drivers by opening the zip file and clicking on the

“Build4194_All_Embedded” Folder.

7 Open the “Installer” Folder

8 Click on the Executable File (.exe)



Install Skylight Connection Manager by clicking the .msi file previously downloaded.


Once you have install these files,


  1. Connect the LT1000 to the power supply, wait 10 seconds, then connect the USB to the Laptop

  2. Drivers will automatically install.

  3. Once finished installing drivers, Open the Skylight Connection Manager

  4. Allow the device to connect to Verizon's Network.


Changing the APN

In order to Change the APN you must obtain this information from your Verizon Representative:


  1. APN

  2. Username

  3. Password


Once you have obtained this information:


  1. Click on the menu box on the Skylight Connection Manager

  2. Select Connections

  3. Select Profiles and Select a profile

  4. Click on the APN box and enter APN

  5. Click on Username and enter your assigned username

  6. Click on Password and enter your assigned password

  7. Click Apply

  8. Click OK


Unlike previous versions of the Windows operating system, Windows 8 imposes strict limitations on driver signing. Because of this, unsigned drivers require extra steps for installation.

What to do:


1.Hold down the Windows key on your keyboard and press the letter C to open the Charm menu, then click the gear icon (Settings).
2.Click More PC Settings.
3.Click General.
4.Under Advanced Startup, click Restart Now.
NOTE: In Windows 8.1, the Restart Now button has moved to PC Setting -> Update & Recovery -> Recovery.
5.After restarting, click Troubleshoot.
6.Click Advanced Options.
7.Click Windows Startup Settings.
8.Click Restart.
9.After restarting your computer a second time, choose Disable driver signature enforcement from the list by typing the number 7 on your keyboard..

In order to activate Machine Connect LT1001 products you need to contact Verizon B2B sales representative. If you are not currently working with a B2B sales representative please contact Connected IO at 669-221-6100 or via email at sales@connectedio.com.

Connected IO wants you to love the devices and accessories that you buy from our store. If you aren’t happy with something you bought, you can return an item within 15 calendar days after the day you received it. We’ll send a full refund (minus your original shipping & handling charges) within 14 business days after Connected IO receives the device.

Connected IO doesn’t do exchanges.

Machine Connect devices connect to host devices using USB cable.

Operating temperature range for Machine Connect devices is -25 to +60 degrees Celsius.

Machine Connect devices are compatible with Verizon Wireless LTE Network.

  • Under Windows platform LT100X devices are configured using Connection Manager application.
  • Under Linux and Android platforms LT100X devices are configured using AT commands or scripts automating AT command sequences.

Default IP Address of the EMU Router is 192.168.45.1  The default username is root and password is password.